1. Introduction

The purpose of this policy is to describe what cookies are, what we use them for, and how you can manage them during your visit to, or use of our website.

2. What are cookies?

A ‘cookie’ is small piece of data (usually in the form of a text file) which may be placed on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device, i.e. it helps us to “remember” user behaviour. As a user, you are able to accept or decline cookies. Please note that if you decline cookies, you may not be able to fully experience the interactive features of the CYBERVINE website.

3. Why do we use cookies?

These files serve a number of useful purposes for you, including:

• granting you access to restricted content;
• tailoring our website’s functionality to you personally by letting us remember your preferences, location or device type;
• ensuring the website functions correctly;
• improving how our website performs;
• understanding who our audience is, so that we can provide content most relevant to you;
• allowing third parties to provide services to our website; and
• helping us deliver interest-based advertising where appropriate in compliance with the applicable laws.

4. The types of cookies we use

We use different types of cookies. Some of these cookies are placed by us, while others are placed by our third-party plug-ins, suppliers or advertisers. These cookies may be deleted from your device at different times, such as at the end of your browsing session (when you leave the website) or after a pre-set amount time, or they may persist on your device until you delete them.

We use the following types of cookies:

• essential cookies – these are cookies that allow our website to perform its essential functions. Without these cookies, some parts of our websites would stop working.
• site analytics cookies– these are cookies that monitor how our website is performing, and how you interact with it. We use them to know how best to improve our website or services.
• functional cookies– these are cookies that remember who you are as a user of our website. We use them to remember any preferences you may have selected on our website, like saving your username and password, or settings.
• advertising cookies– these are cookies that match your interests or web searches with applicable advertising campaigns on our website. We use them to provide you with advertising that we think you might find useful.
• social media cookies– these are cookies that integrate with social media platforms. We use them to help you share content from our website to your chosen social media platform.
• flash cookies– these are cookies that help your device read content supported by Adobe Flash. We use them to make sure that any Flash advertisements or videos appear properly on your device.
• third party cookies– these are cookies that some of our business partners use on our website. We have no access to or control over them. Information collected by any of these cookies or widgets is governed by the privacy policy of the company that created it, and not by us.

5. Deleting cookies

If you wish to delete the cookies, please refer to your device manual or website manual for instructions.

6. Consent

We only use cookies if you have given us your consent by selecting YES. If you have previously granted consent and you wish to withdraw it, you can do so by selecting NO.

Third parties may also use cookies. You must take care that if you access linked websites, third party plug-ins used on our website, or advertisements appearing on our website, you inspect how they use cookies. We are not responsible for how third parties control the use of cookies.

Cookies placed on your device can always be deleted manually. Follow this link for more information on how you can do this: https://www.digitaltrends.com/computing/how-to-delete-cookies/

7. Enquiries

Enquires about this policy can be directed to our information officer here on info@cybervine.co.za.

The information displayed on our website is provided for general information purposes only and should not be construed as cyber security or information technology advice from any manager, employee or representative of our firm.

Professional advice should therefore be sought before any action is taken based on the information displayed on this website.

CYBERVINE IT SOLUTIONS disclaims any responsibility for positions taken without due consultation and no person shall have any claim of any nature whatsoever arising out of, or in connection with, the contents of this website against CYBERVINE IT SOLUTIONS and/or any of its directors and/or employees.

INTRODUCTION

We at CYBERVINE IT SOLUTIONS respect your right to privacy.

Where we refer to “personal information”, it means “personal information” as defined in the Protection of Personal Information Act, 4 of 2013 (“POPI“), and “personal data” as per the General Data Protection Regulation 2016/679 (“the GDPR“). Personal information includes any information about a person that can be used to identify a person directly or indirectly. It includes information like a name, an identification number, location information, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. POPI includes the personal information of juristic persons in its ambit – so we will protect the personal information of juristic persons in the same manner as any other person’s personal information.

Where applicable, this privacy policy applies in addition to any other agreement that you enter into with us, including the letter of engagement, proposal or contract that you agree to when you become our client.

For any comments or queries relating to this policy, please contact our CEO, Lawrence Trent at lawrence@cybervine.co.za

THE PERSONAL INFORMATION WE COLLECT

We collect, amongst others, the following personal information:

• personal details, such as your name, email address or telephone number;
• billing information, such as relevant payment information and VAT registration number; and
• legally required information, which includes any additional information that the law requires from us to verify your identity.

HOW WE COLLECT PERSONAL INFORMATION

• Directly from you when you use our website or any of our services or if we request it from you.
• In limited instances, we collect personal information from third parties. We will only collect personal information this way where such information is publicly available or for legitimate business purposes.
• Through the use of cookies, which will mainly be used to identify visitors that return to our website. You can prevent us from doing this through a setting on your browser. Cookies only store information from your browser and cannot access data on your computer.

USE OF YOUR PERSONAL INFORMATION

We may use your personal information for any legitimate business purposes relating to our services and/or business activities. Some of the purposes for which we use your personal information include:

• responding to your queries posted on our website or emailed to us;
• onboarding you as a client and verifying your identity (as required by law);
• providing you with our services;
• referring you to other service providers with your consent;
• improving our website and services by analysing certain information collected, including cookies and other related information;
• sending you information (in the form of our newsletter) and inviting you to events; and/or
• complying with our regulatory or other obligations.

MARKETING

When you become a client, you will be added to our mailing list. We use this mailing list to send you important information about our business, the services we offer, new developments, news and event invitations. You can also add yourself to our mailing list on our website.

You can unsubscribe from our mailing list at any time which will result in us no longer marketing to you. We include a link in every marketing communication allowing you to unsubscribe from marketing communication and you can email us to ask us to remove you from our mailing list.

If you unsubscribe from our mailing list, we may still contact you in other instances, such as in the course of providing you with services or to collect outstanding fees. In these instances, the relevant practitioner will contact you directly and not through the mailing list.

SHARING YOUR PERSONAL INFORMATION?

We will only share your personal information for purposes of providing services to you or any other legitimate business purpose relating to our business activities, including but not limited to, the protection of our or your rights, complaints, marketing, or enforcing any agreement between us.

Where required for our business operations, we may share your personal information with our service providers. We only share information with service providers after we enter into an agreement with the service provider to regulate the way in which the personal information will be secured.

Where the law requires us to do so, we may also share your personal information with third party service providers, agents, contractors, employees, law enforcement agencies or business affiliates. We will only share your personal information in these instances where it is necessary for us to do so and only to the extent that your personal information is needed for such third parties to perform their services or obligations.

WILL WE SEND YOUR PERSONAL INFORMATION TRANS-BORDER?

We may transfer your information cross border for our legitimate business purposes, such as for cloud storage and for our billing practices. All information transfers will comply with the applicable laws.

SECURITY

We will take all reasonable steps to ensure that your personal information is protected. We protect and manage personal information that we hold about you by using electronic and computer safeguards like firewalls, data encryption, and physical and electronic access control to our buildings. We only aauthorize access to personal information to those employees who require it to fulfil their designated responsibilities.

LINKS ON OUR WEBSITE

We may include links to other third party websites which do not fall under our supervision. We cannot accept any responsibility for your privacy or the content of these websites, but we display these links to make it easier for you to find information about specific subjects.

RIGHT TO OBJECT

You may, on reasonable grounds, object to us using your personal information. If you object, we will stop using your personal information, except if the law allows its use.

LODGING A COMPLAINT

If you believe we are using your personal information unlawfully, please let us know first (on info@cybervine.co.za or 011 030 8100). You may lodge a complaint to the Information Regulator (South Africa) with the following contact details:

• Website: https://www.justice.gov.za/inforeg/index.html.
• Address: SALU Building, 316 Thabo Sehume Street, Pretoria.
• Contact number: 012 406 4818.
• Fax number: 086 500 3351.
• Email: inforeg@justice.gov.za.

CHILDREN’S PERSONAL INFORMATION AND SPECIAL PERSONAL INFORMATION

We do not intentionally collect or use personal information of children (persons under the age of 18 years), unless with express consent of a parent or guardian or if the law otherwise allows or requires us to process such personal information.

QUALITY AND ACCESS TO YOUR PERSONAL INFORMATION

We want to ensure that your personal information is accurate and up to date. You may ask us to correct any personal information that you think is inaccurate or request us to remove your information by sending an email to info@cybervine.co.za.

You have the right to request us to provide you with personal information that we hold about you. You must contact us directly to do so or send an email to info@cybervine.co.za.

RETENTION OF INFORMATION

We retain personal information in accordance with the required retention periods in law or for legitimate business purposes. We may keep personal information indefinitely in a de-identified format for statistical purposes. This privacy policy also applies when we retain your personal information.

SECURITY BREACH

We will report any security breach to the Information Regulator and to the individuals or companies involved. If you want to report any concerns about our privacy practices or if you suspect any breach regarding your personal information, kindly notify us by sending an email to info@cybervine.co.za.